Privacy Policy

1. INTRODUCTION

Digital Tool Factory LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI video generation service (the "Service"). Please read this Privacy Policy carefully.

2. OUR COMMITMENT TO YOU

We want to be clear about our core privacy commitments:

• WE WILL NEVER SELL YOUR PERSONAL INFORMATION. Your data is not for sale, and we will not share it with third parties for their marketing purposes.
• WE WILL NOT SPAM YOU. We will only send you emails that are necessary for the operation of the Service or that you have explicitly requested.

3. INFORMATION WE COLLECT

3.1 Information You Provide

We collect information that you voluntarily provide when using the Service, including:

• Account information (name, email address)
• Payment information (processed securely through Stripe)
• Content you upload (scripts, images, audio files)
• Communications you send to us

3.2 Information Automatically Collected

When you use the Service, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (features used, videos created, time spent on Service)
• Cookies and similar tracking technologies

4. HOW WE USE YOUR INFORMATION

We use your information only for the following purposes:

• To provide and maintain the Service
• To process your payments and manage your account
• To generate AI videos based on your content
• To communicate with you about the Service (technical notices, updates, security alerts)
• To respond to your requests and provide customer support
• To improve and optimize the Service
• To detect, prevent, and address technical issues or security threats
• To comply with legal obligations

5. HOW WE SHARE YOUR INFORMATION

We do NOT sell your personal information. We only share your information in the following limited circumstances:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Stripe (payment processing)
• Eleven Labs (voice synthesis)
• RunPod (video processing)
• Microsoft Azure (hosting and storage)

These providers are contractually obligated to use your information only to provide services to us and to protect your information.

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests (such as subpoenas, court orders, or government demands).

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your information becomes subject to a different privacy policy.

6. EMAIL COMMUNICATIONS

We respect your inbox. We will only send you:

• Transactional emails necessary for the Service (account confirmations, password resets, receipts)
• Important service updates or security notices
• Optional marketing emails (only if you explicitly opt-in, and you can unsubscribe at any time)

We will NEVER spam you or share your email address with third parties for their marketing purposes.

7. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure storage on Microsoft Azure, and limited employee access to personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. DATA RETENTION

We retain your information for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time by contacting us at steve@digitaltoolfactory.net.

9. YOUR RIGHTS AND CHOICES

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your account and personal information
• Object: Object to certain processing of your information
• Opt-out: Unsubscribe from marketing emails (via unsubscribe link in emails)

To exercise these rights, please contact us at steve@digitaltoolfactory.net.

10. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

11. CHILDREN'S PRIVACY

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at steve@digitaltoolfactory.net, and we will delete such information.

12. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to request information about the categories and specific pieces of personal information we have collected, the right to deletion, and the right to opt-out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at steve@digitaltoolfactory.net.

13. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using the Service, you consent to the transfer of your information to the United States and other countries where we operate.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We will also send you an email notification for material changes. Your continued use of the Service after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy.

15. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Digital Tool Factory LLC
Email: steve@digitaltoolfactory.net

We will respond to your inquiry within a reasonable timeframe.